play money Privacy Policy: How Your Data Is Handled

When you register and use play money, we collect certain personal information that is necessary to operate your account and deliver our services to you as a player in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for identity verification under Philippine regulations. We also collect transactional data such as deposit and withdrawal records, game history, and session logs, which help us maintain accurate account records and detect any unusual activity. Technical data — including your device type, browser, IP address, and approximate location — is gathered automatically when you access our platform via mobile browser or any supported device. We collect only what is genuinely needed; we do not request information that goes beyond our operational and regulatory requirements. All data collection practices are aligned with applicable Philippine data privacy laws and our obligations as a licensed gaming operator.

The personal data we hold is used primarily to create and manage your player account, process deposits and withdrawals through supported payment channels such as GCash and Maya, and verify your identity in compliance with anti-money laundering requirements. We also use your information to personalise your experience on the platform, send you relevant account notifications, and — where you have opted in — inform you about promotions available on the Promotion page. Your data helps our support team resolve queries efficiently and allows us to investigate any disputes or irregularities that may arise during your use of the platform. We may use aggregated, anonymised data for internal analytics to improve platform performance and game offerings, but this data cannot be used to identify you individually. We will never sell your personal information to third-party advertisers or marketing companies under any circumstances.

play money does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your information with carefully selected service providers — such as payment processors, identity verification partners, and platform infrastructure providers — who assist us in delivering our services, and all such partners are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines when compelled by a valid legal order or regulatory obligation. If our business undergoes a merger, acquisition, or restructuring, your data may be transferred to the successor entity, and you will be notified of any material changes to how your data is handled as a result. We do not share your data with any entity located outside of our approved service provider network without your explicit consent, except where required by law. Any third party that receives your data is subject to strict confidentiality obligations and is prohibited from using it for any purpose beyond the specific service they provide to us.

We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encryption of data in transit and at rest, access controls, and regular security reviews of our systems. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure to satisfy record-keeping requirements. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. If you suspect any unauthorised access to your account, please contact our support team immediately so we can take prompt action to secure your information. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to remain vigilant about protecting your own account credentials.

As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold, and the right to request corrections if any information is inaccurate or incomplete. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team through the platform; we will respond to all verified requests within the timeframe required by applicable law. We are committed to honouring your rights and making the process of managing your personal data as straightforward as possible.

Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and help us understand how players interact with the site so we can continue improving the experience. Essential cookies are required for the platform to function correctly and cannot be disabled; optional analytics cookies may be declined through your browser settings without affecting your ability to use the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features; when material changes are made, we will notify registered players via the platform or by email where applicable. Continued use of play money after any update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data. For any privacy-related questions, visit our FAQ page or reach out to our support team directly.